I will ask to a friend to create a Bet365 account for me because I think that I will win a prize every month

Isaiah, just wanted to let you know that Bet365 added new 38 Euros so now is everything fine. It was sloppy mistake for such a respectable bookmaker, but still all is matter is that they corrected it at the end.
Thanks and good luck to all in current month.

Yep, they confirmed the mistake and corrected. Thanks for confirmation.

I still have no money in my account

You mean you still have 12 euros? Did you tried to refresh your balance or visit the history page to check balance from there?

I spoke with Bet365 via live chat and I got my full bonus

everything is ok now

Still only 12 euro in my account. I tried to sort this out via live chat but I was transferred 10 times to different people, so nothing happened.

I believe everything should be fine now, as probably I have to roll over the initial 12 euro, in order to get the rest. Thanks.

Good to know! Thanks too.